Technology Enabled Decision Support

How we can help

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CONSTANT helps government clients translate complex datasets into actionable insights by integrating data, analytics, and practical tools, supporting leaders in real-time decision-making. The result is technology and processes that support people, improve outcomes, and deliver value long after our work is complete. We convert information into action, leveraging cost-conscious solutions that maximize best-in-class tools, such as ArcGIS and Power BI, making them easier to use, sustain, and scale. We focus on organizing and integrating diverse data sources and applying them through repeatable analytic frameworks. These frameworks support leadership in monitoring program performance, understanding disaster impacts, and informing policy and operational decisions during day‑to‑day and incident operations.

 

CONSTANT employs a structured, proven approach to data processing, to include:

 

  • Identifying and organizing authoritative sources across jurisdictions and agencies.
  • Developing structured datasets and decision‑support frameworks to enable modeling, real‑time analysis, and program evaluation.
  • Establishing processes for maintaining and updating data assets.

Our team integrates data and analytics into our planning, training, and exercise solutions to create muscle memory for client use. 

U.S. Customs and Border Protection (CBP)
The CONSTANT team led the development of an interactive visual project using Visio. This tool illustrates the complex operational movement of a package through multiple rounds of compliance and review. It serves as a central reference for all cross-functional teams collaborating at various stages of a project. The client shared, "We rely on this solution frequently; it supports decision-making for each project and assists with proactive resource planning. We reference it several times a week to establish a baseline, and it has proven to be highly beneficial."
Process development Services
Our Work

Technology Enabled Decision Support

CONSTANT has engaged in technology enabled decision support projects for CBP, the California Governor’s Office of Emergency Services (Cal OES), and the Bay Area Urban Areas Security Initiative (UASI).

case study

National Security Automations and Dashboards

CONSTANT has supported the CBP Office of Facilities and Asset Management (OFAM) with several automations to reduce manual tasks, improve awareness, and strengthen leadership decision-making. Workflow automations are designed within existing Microsoft tools, and revolve around topics like travel approval, team organization, task requests, resource requirements, and reporting. CONSTANT has also crafted real-time dashboards to support multiple user views. These tools reduce manual burden, improve visibility, and enable faster, more coordinated decision-making across offices. 

case study

Accessibility Decision-Making

CONSTANT is developing an interactive Accessibility Decision-Making Tool for Cal OES’s Office of Access and Functional Needs (OAFN) to guide emergency managers through key decision points before, during, and after disasters. By translating established guidance into structured prompts and decision logic, the tool will enable more inclusive, informed decisions under pressure. This effort is building from previous engagements to maintain the AFN Library, an easy-to-use interactive toolkit that delivers AFN resources across topics like communications, evacuation, sheltering, and planning guidance.

case study

Regional Resources for Communications and Coordination

CONSTANT has worked repeatedly with the Bay Area UASI to develop multi-disciplinary regional tools that promote information sharing and coordination. These tools include:


  • A Crisis Communications Platform developed to compile 100 pre-written, standardized alert and warning messages translated into 20 languages.
  • A Community Recovery Coordination Platform and Long Term Recovery Dashboard designed to manage resources for long-term, community-led recovery efforts.
  • A Language Threshold Dashboard implemented to visualize language data to support multi-lingual communication needs.
  • A Pandemic Public Information Officer (PIO) toolkit crafted to organize accessible products for use during a public health emergency.

CONSTANT is also currently advancing the Bay Area’s data-driven disaster planning by integrating regional data, hazard modeling, and analytic frameworks within a central platform. These tools have provided the Bay Area with shared resources that strengthen coordination and real-time decision-making.