Did you know? Asiana Airlines was fined $500,000 for not activating a Family Assistance Center (FAC) after the plane crash last year in San Francisco. The fine, issued by the U.S. Department of Transportation, was the first of its kind.
Why is FAC planning so important? During a disaster it provides information to worried families, reunifies families with their missing loved ones, and provides support services.
“In the very rare event of a crash, airlines have a responsibility to provide their full support to help passengers and their families by following all the elements of their family assistance plans,” U.S. Transportation Secretary Anthony Foxx said in the statement. “The last thing families and passengers should have to worry about at such a stressful time is how to get information from their carrier.”
“Asiana Airlines has been fined $500,000 for failing to assist passengers and their families following last year’s crash in San Francisco, federal transportation officials announced Tuesday, noting that it took up to five days for the airline to contact family members of those onboard and to provide other services required by federal law.”
– Los Angeles Times, February 25, 2014
C&A has experience developing award winning FAC plans and can support the development of a plan for your airline or government entity. If you would like more information about building a FAC plan drop us a line.